Sandra Fain MBA, PMP, ITIL, ASQ CSSGB, RPA
3328 Pauling Loop Round Rock TX 78665 • Cell: (512) 636-9502 • Email: fainsandra@gmail.com 
CAREER SUMMARY
Highly motivated and adaptable certified (PMP) Project Manager with 15+ years of work experience facilitating, participating in, and/or leading a variety of projects which include solution delivery and installation, QA/QC, user acceptance, data-cleansing, process improvement, finance, and operational improvement projects. • Certified Registered Professional Appraiser (RPA) with 7+ years of experience performing industrial valuations, business analysis, and consulting services for local government appraisal offices within Texas. Supervising and managing the appraisals for 215 companies. • Financial Analyst with 3+ years of experience working within the financial industry as Project Team Lead, Trainer and Quality Control Coach for Bloomberg LP as part of the development of the Private Equity product. Managed 6+ employees.

Service Delivery Management - Customer Success Management - Customer Relationship Management
Analytical skills - Fully Bilingual (English/Spanish) - Team Management – Analysis and Appraisal
Project Management - Executive Level Communication - Business Process Improvement
Business Process Improvement - Requirements Management - QA/QC

EDUCATION COMPLETED 
Master of Business Administration – MBA Concentration: Corporate Finance				
St. Edward’s University, Austin, TX
Bachelor of Chemical Engineering
Universidad Nacional (National University), Bogota, Colombia 
 Advanced Math, Statistics and Science      Multidisciplinary Industry Knowledge

Certifications
•	Project Manager Professional - PMP – Project Management Institute (PMI) – Officially certified and maintained since August 27th, 2011, and in good standing - PMP Number 1453708 
•	Registered (Certified) Professional Appraiser – Registered since November 2014 – Completed designation January 20th, 2018, and in good standing.
•	Certified Six Sigma Green Belt - CSSGB – American Society for Quality- Certified since February 26th, 2012 – ASQ Certification Number 7326
•	Certified ITIL Foundation for IT Service Management – Certified since May 20th, 2014 – Certification Number 00051641

PROFESSIONAL EXPERIENCE
Capitol Appraisal Group							
Utility Appraiser / Unit Team Leader / Supervisor - Austin, Texas               	             January 2019 - Present
Responsible for supervising and managing the valuation of 215-multibillion-dollar utility companies such as electric, gas distribution, railroad, utility COOPS, telephone, cable, and pipeline companies for Tax Ad Valorem purposes. Duties include to represent the County’s interest during negations, court hearings, and appraisal arbitration board hearings, consult, support, and respond to all company and county stakeholders at every level in the utility valuation process. Engage, negotiate, and reach agreements within deadlines with company representatives for ad valorem tax purposes on behalf of appraisal district clients. 
•	Analyze financial statements, and multiple company reports in addition to applying recognized appraisal practices and standards to provide all related services and documentation to substantiate and defend utility valuations. 
•	Manage accounts, build client relationships, coordinate, and facilitate communications, operations, and act as an interface between external and internal stakeholders 
•	Initiate, plan, schedule, coordinate, execute, monitor, control and close all assessment related activities within deadlines.
•	Set client expectations, track progress, and provide metrics and regular status reports to stakeholders on operations and provide supporting documentation
•	Provide regular feedback to the IT department related to data cleansing and user interface data outputs to enhance software features and improve work 
•	Provide internal and external stakeholders with analysis, insight, KPI, documentation, and impact measurement on process changes and business operations
•	Analyze, formulate, and complete operational improvement and training projects for all the utility team members and facilitate training to other industrial team members within the organization. 

Capitol Appraisal Group							
Industrial Appraiser / Service Delivery Manager - Austin, Texas       		             November 2014 - 2018
Provide service delivery management and industrial appraisal tasks for high value industrial accounts within the Company’s portfolio valued at approximately $18.5 billion dollars. Physically inspect assets and facilities, analyze, assess, and appraise industrial properties such as chemical plants, datacenters, semiconductor, specialized components, manufacturing facilities, power plants, wind and solar farms, and other specialty industries including utility companies such electric, cable, pipelines among others for Tax Ad Valorem purposes. 
•	Consult, represent, support, and respond on behalf of clients at every level in the valuation process to include negotiation, court hearings, and county arbitration boards
•	Apply standard industrial practices and regulations to provide all related services and documentation to substantiate and defend industrial valuations
•	Manage accounts, coordinate, and facilitate communications and act as an interface between external and internal stakeholders 
•	Initiate, plan, schedule, coordinate, execute, monitor, control and close all assessment related activities
•	Set client expectations, track progress, and provide metrics and regular status reports to stakeholders on operations and provide supporting documentation
•	Evaluate, verify, assess, and analyze costs, expenditures, capital projects and financial statements to arrive to fair market value
•	Provide regular feedback to the IT department related to data cleansing and user interface data outputs to enhance software features and improve work 
•	Completed QA/QC Beta and Alpha testing point for IT proprietary software development and implementations
•	Work with internal and external stakeholders to assess business requirements and help to understand work processes and implement process improvements
•	Provide internal and external stakeholders with analysis, documentation, and impact measurement on process changes related to business operations
•	Provide appraisal support, manage all account documentation, and act as client representative for assigned counties during hearings and arbitration boards

CMC e-Biz Inc	(Bloomberg LP)							
Project Team Lead Private Equity - Austin, Texas				             August 2013 – March 2014
Product Development of Bloomberg Private Equity Database – Led and managed a team of 6+ financial analysts in the research, collection, and processing of alternative investments related data for a functional, customer-facing database. Worked with Bloomberg's functional managers and other stakeholders at the operational & tactical level to prioritize and complete project execution and phases. 
•	Improved process operation by developing a sound methodology that logically and consistently helped to monitor quality of data, expedited task processing, improved the detection of errors and reduced process redundancy, and performed risk assessments on project and current operations
•	Worked with customers to identify specific metrics of success; track and communicate progress on an ongoing basis and during key moments in time / Provided regular progress and status reports on operations 
•	Managed activities and performed on the spot coaching to assigned team members
•	Assigned project tasks based upon requirements, schedule, availability of resources and skill levels
•	Provided dashboards, periodic and ad hoc reports and executive summaries to primary project stakeholders and senior management regarding project progress and performance metrics tracking
•	Coordinated training for new team members and acted as subject matter expert as needed around alternative investments while utilizing Bloomberg and industry-based research portals
•	Collaborated with Bloomberg management to improve existing Private Equity Database
•	Reviewed, analyzed, and processed data from analysts and established control points related to the collection of information for the Private Equity database
•	Performed data cleansing and established process mechanisms to review and monitor quality of data
•	Collaborated with management and helped training new team members during the transition of operations to India
•	Kept management and stakeholders informed on process issues and contributed with implementing solutions
•	Developed strategies to improve training and operating standards minimizing impact of team member turnover on process
•	Collaborated with management in team recruitment and training of personnel

CMC e-Biz Inc	(Bloomberg LP)									
Senior Team Lead - Austin, Texas					     	               May 2012 – July 2013
Product Development of Bloomberg Private Equity Database – Led and managed a team of 6 – 12 financial analysts in the collection, organization, and delivery of information for the General Partners phase of the Private Equity Bloomberg Product. Collaborated with Bloomberg management, experts, and local project leads in the development of the Private Equity Database. 
•	Assigned tasks to team based upon requirements, schedule, availability of resources and skill levels
•	Worked with project stakeholders to keep project within scope and schedule
•	Managed and controlled quality of database inputs 
•	Provided periodic reports and executive summaries to primary project stakeholders and senior management regarding progress and metrics to track project performance
•	Reviewed, analyzed, and collected data from Limited and General Partners using financial statements, board minutes, agendas, and other investment reports
•	Provide QA/QC improvement recommendations and additions to database during project life cycle 
•	Developed training strategies and materials that supported project execution and minimized impact of team member turnover within the project
•	Collaborated with management in team recruitment and training of personnel

CMC e-Biz Inc	(Bloomberg LP)										
Financial Analyst – Austin, Texas							Aug 2011 – April 2012
Bloomberg Private Equity Project - Collected, organized, and delivered information for Bloomberg Private Equity database for clients interested in alternative strategic investments such as venture capital, leverage buyout, mezzanine investments among others. Work with project leads to prioritize and complete project objectives. Researched, analyzed, and collected information from financial statements, SEC filings, investment reports, press releases and others to determine investment allocations, strategies, fund investments, Internal Rate of Returns (IRR), and timelines. 
•	Trained team members as needed by team leads in the financial aspects of the research and in the use of Bloomberg terminal and portals
•	Performed quality review and control on other team members as requested by management 
•	Collected, organized, and delivered financial information to assist Product and Project Managers with the development of the Private Equity database 
•	Utilized Bloomberg industry based financial database and web-based portal

H&R Block 											
Tax Professional - Austin, Texas								2010 – 2012
Met with clients to understand their financial situation and reviewed their tax burden. Prepared and completed tax documentation based upon individual customer needs. Answered client tax related questions and provided tax planning ideas as appropriate. 
•	Acknowledged as subject matter expert among peers
•	English/Spanish bilingual tax translator
•	Selected for advanced tax preparation training
•	Management selected as bilingual trainer and assistant trainer during the off season
•	Maintained confidentiality of client information

Lanzetta Rengifo Ltd
Service Delivery Manager/Consulting Engineer - Bogotá, Colombia 						2000 - 2005
Evaluated customer needs, designed service, presented, and deployed process solutions to customers. Managed post sale of assigned portfolio of accounts and vendor relationships. Provided services and solutions to large companies including Fortune 500 Companies. Developed and presented solutions along with cost benefit analysis (CBA) / ROI to facilitate contract negotiations with customers. Trained customers in the proper utilization, management, monitoring and controlling of deployed products and solutions. Organized and facilitated training workshops within the customer environment. Implemented engagement review and quality assurance procedures against product’s performance expected limits to ensure profitable and successful execution of projects as measured by customer requirements.
•	Produced a consistent 20% year-over-year (Y/Y) increase in company’s revenue within assigned customer portfolio. By 2005, managed service accounts that totaled 30% of company’s portfolio.
•	Developed ROI/CBA financial models that enhanced selling process and led to measurable increase in customer retention and revenue generation. 
•	Responsible for developing project plans, estimations, work breakdown structures, variance analysis, and managed review meetings from beginning to end for mid to large size projects. 
•	Provided project documentation and kept stakeholders informed on progress and issues. 
•	Produced and communicated progress reports regarding scope, schedule, and costs. Analyzed and reviewed project risks and mitigation plans
•	Successfully introduced new product lines within target market and negotiated solutions and sales agreements up to US$500,000 within the assigned Latin market. 
•	Designed and negotiated O&M service agreements with stakeholders. 
•	Coordinated and supported service delivery contracts and warranties within an account portfolio working closely with stakeholders within production, maintenance, and quality control departments.
•	Certified Internal Auditor ISO 9000 –2000. Improved existing quality procedures and implement methodologies within the company.